Remote Monitoring

Even with today's technology, there are times when your applications stop running properly. The problems could be logical - a network or systems software problem that impacts your key applications. Or they could be physical - something amiss in the computer's physical environment.

Multiple components that impact end-user availability

RMS provides you with an automated monitoring and alerting system to enhance your current operating environment. This system is customized to proactively probe your critical applications and to monitor your environmental conditions. RMS is designed to work in an unattended mode, proactively monitoring your data center and recognizing those hard-to-detect problems that only your end users seem to find first. RMS also provides you with a very robust and reliable alerting system. When there is any sort of application or environmental problem, you will have a common, effective service for automatically contacting your technical staff, through pagers, telephones, electronic mail, etc. RMS also ensures that contact is made with your technical staff.

Unique ability to monitor, alert, and report

RMS is a customized service offering to help you monitor and control your data center environment. NetEng's experience in the systems management arena has led to the development of a set of tools designed to extend the reach of existing data center products into environmental monitoring, cross-platform application monitoring, reporting and notification through the use of pagers, voice, and electronic mail.

RMS performs three vital functions:

Application monitoring - Mission-critical applications across multiple platforms.

Alert Notification - When a problem is detected, alert notification is sent automatically to your RMS display and to the appropriate individuals via pager, telephone, e-mail, etc. as predefined. If your alert has not been acknowledged within a specific timeframe, RMS escalates the situation in accordance with your escalation plan.

Reports - Provides systems availability and response time reporting.

Benefits

Customized systems management and availability services

Extensive monitoring and alerting capabilities

NetEng, Inc.
3010 LBJ Freeway, Suite 350, Dallas, TX 75234
Phone: (972) 443-1900 Fax: (972) 443-1926
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